Customized Web-Based ERP Solution for Sagesse University Polyclinic
Client: Sagesse University
Location: Lebanon
The Challenge
The Polyclinic at Sagesse University in Lebanon operates as a multi-specialty medical center with more than 20 medical specialties and over 50 doctors, supported by nurses, pharmacists, and administrative staff. As patient volume and medical services expanded, managing clinical, operational, and financial workflows through disconnected systems became increasingly complex.
Key challenges included:
Fragmented patient records and medical history across departments
Manual handling of appointments, doctor schedules, and attendance
Limited coordination between doctors, labs, pharmacy, and administration
Difficulty tracking inventory, prescriptions, and billing accurately
Lack of real-time insights for management on performance, patient retention, and financial progress
The Polyclinic required a secure, centralized, and role-based ERP system that could support clinical care, operations, and management decision-making while complying with healthcare data requirements.
Our Approach
We conducted a detailed analysis of the Polyclinic’s clinical workflows, patient journey, and administrative processes. Our objective was to build a custom web-based ERP solution that connects all stakeholders—doctors, nurses, pharmacists, operators, and management—within a single platform.
Our approach focused on:
Designing a role-based system tailored to medical staff and administrators
Centralizing all patient digital files and medical records
Streamlining appointment scheduling and doctor shift management
Integrating pharmacy, inventory, and billing operations
Providing management with advanced analytics and reporting tools
Security, data integrity, and usability were key priorities throughout the design and development process.
The Solution
We delivered a fully customized web-based ERP platform specifically designed for the Polyclinic’s multi-specialty environment.
Clinical & Patient Management
Centralized patient digital files with full medical history
Secure storage of medical records, lab results, and blood tests
Appointment booking, follow-up, and visit tracking
Doctor attendance, schedules, and shift management
Doctor & Medical Staff Portal
Doctors can manage their patients, appointments, and clinical notes
Tools to track and assess patient clinical status over time
Digital prescription management linked directly to pharmacy
Pharmacy Management
Pharmacists can access patient visit details
Billing of drugs and vaccinations per visit through invoicing
Real-time stock and inventory updates
Operations & Administration
Tracking of invoices and receipts
Monitoring stock movement and purchase orders
Operational oversight across medical and pharmacy units
Management & Analytics
Advanced reports and graphical dashboards
Performance tracking of doctors and specialties
Insights into patient retention, satisfaction, and financial progress
Aggregated medical and operational analytics for strategic decisions
Results
The ERP implementation delivered measurable improvements across the Polyclinic:
Fully digitized patient records and improved continuity of care
More efficient appointment scheduling and doctor shift coordination
Enhanced collaboration between doctors, pharmacy, and administration
Improved accuracy in billing, inventory, and financial tracking
Real-time visibility for management through advanced analytics
Better assessment of doctor performance, patient satisfaction, and clinical outcomes
Today, the Sagesse University Polyclinic operates on a centralized, secure, and data-driven ERP system that enhances patient care, improves operational efficiency, and supports informed medical and administrative decision-making.